About the Well House

 

Spa Policy:

To achieve a soothing, relaxing environment, and enhanced Spa experience of The Well House, we kindly request our guests to observe our Spa Policies.

We have also listed answers to the most FAQs (Frequently Asked Questions) that will guide you when you visit our Spa. Please feel free to contact us with any additional questions or concerns.

 

Appointments:

Due to the popularity of our unique services, we ask that you make a reservation in advance for any of our relaxing spa treatments. However, we will always do our best to accommodate your requests. You must be 18 years or older to make an appointment with the The Well House, anyone under age 18 seeking a Spa service must have their parent or guardian book the appointment.

 

 

A major credit card is required to hold your reservation(s).

 

 

You can call or email us to schedule an appointment. Please complete the form on the “contact us” page. We will reply within 24 hours.   The information you are providing here will not be sold or disclosed to any outside party.

 

 

Please arrive 15-30 prior to your appointment to allow for complete relaxation.  We will offer you the opportunity to change into a plush robe and slippers, enjoy a hot beverage, and a shower before you begin.  Your therapist will gather pertinent information to your treatment and will create your products as you unwind.

 

Payments:

 

We accept all major credit cards, gift certificates, travelers checks, and cash

 

Spa Etiquette

 

Communicate: 

Please let your therapist know of any concerns, special needs, or questions prior to your treatment. Please always inform therapist if you are pregnant or taking any medications. During your treatment, let your therapist know if you feel any discomfort or would like special attention on a particular areas.

 

Facilities:

We offer our clients the use our showers before and/or after the treatment.   Please allow extra time on arrival should you like to utilize the option.

 

Gratuities: 

Gratuities are welcome and are accepted in cash or credit. The recommended standard gratuity for spa services is 15%-20% of the regular price of the treatment received. However, the gratuity you leave is entirely based on your satisfaction.

 

Cancellations: 

Please keep in mind that we do have a 24-hour cancellation policy and no same-day cancellation or rescheduling. A full price of the treatment will be charged to your credit card for appointments that are rescheduled or cancelled in less than 24 hours prior to your scheduled appointment.

 

Returns:

 All sales are final. We are unable to process any returns or reimburse any payment transactions on gift certificates or our spa series of treatments purchased.